Returns & Refunds

Returns & Refund and Cancellations

Returns

Ping an email to us requesting a return and we'll go from there.

Please try and reuse the packaging the item came in, and send it to the address specified in the email we send you.

We shall supply you with a return label so that you don't have to worry about covering any costs.

You have 14 days to cancel and initiate the return of your order after the point of retrieval.

Refunds

Refunds are made in full, including initial postage, providing the orders or part orders are returned to us in the same condition they were sent out.

Allow us 14 days to process your refund after you have returned the item.

Cancellation

You have 14 days to cancel your order after the point of retrieval.

If you decide that a coconut soap tray isn't for you (if not, why not?), then no problem!
As we say, only buy it if you, or someone you know, can really make use of it.

Please send us an email and we'll get it cancelled. You will only have to do a return (below) if the item has been previously shipped out.

Before committing to return an item, please consider if you could gift the item to a friend or loved one.